Call Center Manager
Test Rite Products Corp Test Rite Products Corp Flowery Branch, GA Flowery Branch, GA Full-time Full-time $67,500 - $76,000 a year $67,500 - $76,000 a year 18 hours ago 18 hours ago 18 hours ago Position Summary Supervise daily operations and personnel.
Using technology to maximizing efficency.
Must be an organized, reliable, and results-driven professional with a practical mind to solve problems, able to see the big picture and make improvements.
Also have excellent customer service and communication skills.
Additional skills are ability to set up and organize active sales and marketing function through existing ACS infrastructure - including e-commerce team / mailing / directed calls to attain goals and achieve results.
Essential Duties and Responsibilities of the position:
Maintains and improves call center operations by monitoring system performance, identify and resolve problems, prepare and complete action plans, system audits and analyses, manage system and process improvement and quality assurance programs.
Accomplishes call center personnel objectives, recruit, train, administering scheduling systems, communicate job expectations, planning, appraising, reviewing job contributions, and enforcing policies and procedures.
Meets call center financial objectives by estimating requirements, prepare annual budget, expenditures, analyze variances, initiate corrective actions.
Prepares call center performance reports, summarizing data and trends.
Maintains equipment, develop preventive maintenance programs, evaluate and implement upgrades.
Maintains professional and technical knowledge, benchmarking state-of-the-art practices.
Accomplishes organization goals, take ownership, explore opportunities to add value.
Understand sales and marketing, ability to set up process and business model.
Able to work at executive level with clients Maintain contacts and relations in the industry P&L management Skills / Knowledge / Experience / Education needed to perform the job successfully:
B.
A.
, BS, or equivalent experience.
2-5 years' experience in Call Center and Process improvement.
Good working knowledge of Microsoft Excel.
Understand what it takes to maintain and develop productive client relationships.
Excellent analytical, project management, and communication skills.
Ability to lead projects using own initiative and team work.
Ability to create and maintain accurate documentation.
Ability to effectively manage client & staff relationships, promptly respond to clients, ensure promises are kept and manage expectations.
Comfortable with working under pressure in a fast-paced environment Ability to occasionally take on additional tasks from other departments.
Teamwork and Emphasizing Excellence Job Type:
Full-time Pay:
$67,500.
00 - $76,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Flowery Branch, GA:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
3 years (Preferred) Sales:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Using technology to maximizing efficency.
Must be an organized, reliable, and results-driven professional with a practical mind to solve problems, able to see the big picture and make improvements.
Also have excellent customer service and communication skills.
Additional skills are ability to set up and organize active sales and marketing function through existing ACS infrastructure - including e-commerce team / mailing / directed calls to attain goals and achieve results.
Essential Duties and Responsibilities of the position:
Maintains and improves call center operations by monitoring system performance, identify and resolve problems, prepare and complete action plans, system audits and analyses, manage system and process improvement and quality assurance programs.
Accomplishes call center personnel objectives, recruit, train, administering scheduling systems, communicate job expectations, planning, appraising, reviewing job contributions, and enforcing policies and procedures.
Meets call center financial objectives by estimating requirements, prepare annual budget, expenditures, analyze variances, initiate corrective actions.
Prepares call center performance reports, summarizing data and trends.
Maintains equipment, develop preventive maintenance programs, evaluate and implement upgrades.
Maintains professional and technical knowledge, benchmarking state-of-the-art practices.
Accomplishes organization goals, take ownership, explore opportunities to add value.
Understand sales and marketing, ability to set up process and business model.
Able to work at executive level with clients Maintain contacts and relations in the industry P&L management Skills / Knowledge / Experience / Education needed to perform the job successfully:
B.
A.
, BS, or equivalent experience.
2-5 years' experience in Call Center and Process improvement.
Good working knowledge of Microsoft Excel.
Understand what it takes to maintain and develop productive client relationships.
Excellent analytical, project management, and communication skills.
Ability to lead projects using own initiative and team work.
Ability to create and maintain accurate documentation.
Ability to effectively manage client & staff relationships, promptly respond to clients, ensure promises are kept and manage expectations.
Comfortable with working under pressure in a fast-paced environment Ability to occasionally take on additional tasks from other departments.
Teamwork and Emphasizing Excellence Job Type:
Full-time Pay:
$67,500.
00 - $76,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Flowery Branch, GA:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
3 years (Preferred) Sales:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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